Sustainable Service Design
Training and facilitation to help you improve and innovate your services with care for people and the planet.
Why Sustainable Service Design?
Design Thinking, Human-Centered Design and specific Service Design methods and tools help create services that not only meet business goals but also address real needs of people and make their lives easier.
However, facing global environmental and social challenges, Service Design projects must expand beyond human-centered approaches to embrace life-centered design. This shift requires considering the entire ecosystem and all living beings, rather than focusing solely on users and immediate stakeholders.
Keeping in mind the people affected directly or indirectly by your service or product-service-system – along with other living beings and ecosystems – is crucial for being future-ready, responsible and sustainable.
Training & Facilitation Formats
I offer various support formats for companies, NGOs, foundations, public institutions, and other organizations. Get in touch to schedule an introductory call and explore your goals and needs together!
Apply Service Design Thinking and Life-Centered Design to your own real project. Learn essential tools and techniques through hands-on practice in this immersive crash course.
Take a deep dive into specific design methods, and tools, and learn how to apply them in practice to solve your real-world challenges. Each session is tailored to your team's needs and interests.
I'm available to guide co-creative workshops and co-design processes to drive collective problem-solving and innovation, leveraging design thinking, creativity tools, and art therapy techniques.
Terms
Human-Centered Design places people at the center of the design process, ensuring that their needs and capabilities guide every decision. Users and other stakeholders are actively involved and represented throughout design and development to create solutions that are meaningful, valuable, useful, usable, accessible and attractive.
Design Thinking is a human-centered approach to problem solving and innovation which aims to align human needs, economic viability and technical feasibility. Design Thinking means adopting the mindset, approach and methodology of a designer to turn problems into opportunities and generate creative human-centered solutions.
Service Design looks at the entire journey a customer, stakeholder or employee takes with an organization or service in order to improve the human experience and/or facilitate innovation. It involves crafting seamless passages across all touchpoints and channels, considering not just the customer interfaces, but also the processes and people involved behind the scenes.
Life-Centered Design, Planet-Centered, Humanity-Centered, and Eco-Social Design, go beyond traditional Human-Centered Design: They strive to create solutions that consider their impact on all living beings and the natural environment, promoting sustainability and social equity. These approaches involve systems thinking and are highly participatory.
My experience
I bring over 20 years of design experience in both collaborative and leadership roles, alongside extensive work facilitating professional design thinking trainings and mentoring students in a service design master’s program and in user experience (UX) bootcamps. I’m also a trained art therapist and psychologist.
Whether you want to enhance the creative skills in your organization or drive design-led innovation and transformation, I’d be happy to help!
Client Feedback
Here’s some feedback I received on previous editions of my service design course via a survey and messages on LinkedIn and Xing. It’s truly gratifying to hear people feel they’ve gained valuable practical knowledge and enjoyed the experience.